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CTRL+K

My friend Kevin

Kevin is great. He owns a custom ai agency. he is from texas and he loves brocolli. he has 14 kids and he is only 35 years old.

i want to create a system for easy onboarding of ai voice assistant that will answer company phone number for any small business. i want to use vapi as a ai voice agent provider. so for example i will have one twilio number 3609998888 that i can ask businesses to redirect their phone number to this number. twilio will redirect the call to vapi. i need to see the number of the caller and the number that redirects the call to 3609998888 so that before the call is answered i can query all the data about the company based on the number the call is redirected from. and once i have all the data the ai agent can carry on the information.
ChatGPT said:
ChatGPT

To implement this system using Twilio and VAPI, you can follow these general steps:

1. Twilio Setup:

  • Twilio Number: Purchase the Twilio number (e.g., 3609998888), which will serve as the central number that businesses redirect their phone lines to.
  • Call Forwarding: Ask each business to forward their phone calls to the Twilio number. This can usually be set up through the business’s phone provider.

2. Capturing Call Details:

  • Twilio Call Webhook: Configure Twilio to trigger a webhook when a call comes in to your Twilio number. This webhook will send details like:
    • The caller’s phone number (Caller)
    • The original number that forwarded the call to Twilio (ForwardedFrom).

These details are vital to query the company data.

Twilio Webhook Example:

xml
<Response>
<Say>Welcome, please wait while we connect you.</Say>
<Gather action="/handle-call" method="POST">

</Gather>
</Response>

3. Querying Company Data:

  • Once you have the number the call was forwarded from (ForwardedFrom), use this as a key to query your database or API for the company’s details.
  • You can integrate your system with your own database or knowledge base to retrieve all relevant information about the company.

4. VAPI AI Voice Agent:

  • After retrieving the company’s data, send the call to the VAPI voice AI assistant, passing along the necessary information so the AI agent can respond based on the company’s profile.
  • Ensure that the AI agent is prepared with the knowledge base that corresponds to the specific business, such as FAQs, business hours, and other relevant customer service information.

5. Handling the Call with AI:

  • Once the data is ready, you can use VAPI to provide a dynamic AI response to the caller, interacting based on the specific company context.
  • The AI can use Twilio’s Voice API to respond to the caller via voice.

6. Optional: Post-call Actions:

  • You can log call details, store call recordings, and update CRM systems with interaction data if needed.

Example Flow:

  1. Customer calls the business number.
  2. The call is forwarded to 3609998888 (Twilio).
  3. Twilio sends a webhook with the caller’s number and the business’s forwarded number.
  4. The system queries the database for the company’s details based on the forwarded number.
  5. The call is handed to the AI assistant from VAPI, using the company-specific information to interact with the caller.

Does this overview align with what you are aiming to implement, or would you like more detailed guidance on any of these steps?

 

4o
You said:
is there a function in vapi that can do a function call before answering the phone call with the forward number info?
ChatGPT said:
ChatGPT

In VAPI (Voice API), you can achieve the functionality of executing a function call (like querying a database) before answering a phone call using a webhook or event-based system.

Approach:

  1. Twilio Integration for Call Forwarding:
    • Twilio’s webhook is triggered when a call is received. Twilio sends details like the caller’s number (Caller) and the number the call was forwarded from (ForwardedFrom) before answering the call.
  2. Handling the Pre-call Function:
    • VAPI itself doesn’t directly handle the forwarding number at the pre-call stage, but you can create a logic layer between Twilio and VAPI to perform this function.

Workflow for Pre-call Function:

  1. Twilio Webhook:
    • Set up a Twilio webhook that handles incoming call events. When Twilio receives the call, it sends the call details (Caller and ForwardedFrom) to a designated endpoint.
  2. Pre-call Data Retrieval:
    • Your backend (the webhook handler) can capture this data and query the database using the ForwardedFrom number to retrieve relevant company information. This happens before the call is answered.
  3. VAPI Response after Pre-call Function:
    • Once the relevant company data is retrieved, you can pass this information to VAPI to control how the AI answers the call.

Sample Flow with Twilio and VAPI:

  1. Step 1: Customer calls the business number, and the call is forwarded to your Twilio number (3609998888).
  2. Step 2: Twilio hits your webhook and sends the ForwardedFrom and Caller data.
  3. Step 3: Your webhook performs a function (such as a database query) to retrieve the company’s data using the ForwardedFrom number.
  4. Step 4: Once the data is retrieved, you pass it to VAPI to guide the AI’s interaction.
  5. Step 5: VAPI answers the call, equipped with the relevant business information.

Example Twilio Webhook Request Handler (e.g., in Node.js):

javascript
const express = require('express');
const app = express();
const twilio = require('twilio');
const client = twilio('TWILIO_ACCOUNT_SID', 'TWILIO_AUTH_TOKEN');app.post(‘/incoming-call’, (req, res) => {
const forwardedFrom = req.body.ForwardedFrom;
const caller = req.body.Caller;// Query the database using the forwardedFrom number
const companyInfo = getCompanyInfo(forwardedFrom);// Perform the function call to retrieve necessary data (pre-answering)
if (companyInfo) {
res.set(‘Content-Type’, ‘text/xml’);
res.send(`

Welcome to ${companyInfo.name}.
/connect-to-vapi

`);
} else {
res.send(‘We could not find the business information.’);
}
});function getCompanyInfo(forwardedNumber) {
// Simulated function that queries company info from the database
// based on the forwardedFrom number
return {
name: ‘ABC Corp’,
faq: ‘Your company info here’,
};
}app.post(‘/connect-to-vapi’, (req, res) => {
// Pass the company data to VAPI or a relevant AI service
// This will answer the call using AI based on the company’s info
res.send(‘Connecting you to an agent…’);
});app.listen(3000, () => {
console.log(‘Server is listening on port 3000’);
});

VAPI Call Initiation:

Once you retrieve the company’s information, you can initiate the call handling via VAPI, passing this data to control how the AI agent responds.

Summary:

You’ll need to handle the pre-call query logic using a Twilio webhook, and then pass the data to VAPI to ensure the AI agent answers the call with the right context. VAPI itself doesn’t handle pre-call functions directly, but by structuring your Twilio webhook effectively, you can achieve the desired functionality.

Let me know if you need more details on how to implement this!

i want to create a system for easy onboarding of ai voice assistant that will answer company phone number for any small business. i want to use vapi as a ai voice agent provider. so for example i will have one twilio number 3609998888 that i can ask businesses to redirect their phone number to this number. twilio will redirect the call to vapi. i need to see the number of the caller and the number that redirects the call to 3609998888 so that before the call is answered i can query all the data about the company based on the number the call is redirected from. and once i have all the data the ai agent can carry on the information.
ChatGPT said:
ChatGPT

To implement this system using Twilio and VAPI, you can follow these general steps:

1. Twilio Setup:

  • Twilio Number: Purchase the Twilio number (e.g., 3609998888), which will serve as the central number that businesses redirect their phone lines to.
  • Call Forwarding: Ask each business to forward their phone calls to the Twilio number. This can usually be set up through the business’s phone provider.

2. Capturing Call Details:

  • Twilio Call Webhook: Configure Twilio to trigger a webhook when a call comes in to your Twilio number. This webhook will send details like:
    • The caller’s phone number (Caller)
    • The original number that forwarded the call to Twilio (ForwardedFrom).

These details are vital to query the company data.

Twilio Webhook Example:

xml
<Response>
<Say>Welcome, please wait while we connect you.</Say>
<Gather action="/handle-call" method="POST">

</Gather>
</Response>

3. Querying Company Data:

  • Once you have the number the call was forwarded from (ForwardedFrom), use this as a key to query your database or API for the company’s details.
  • You can integrate your system with your own database or knowledge base to retrieve all relevant information about the company.

4. VAPI AI Voice Agent:

  • After retrieving the company’s data, send the call to the VAPI voice AI assistant, passing along the necessary information so the AI agent can respond based on the company’s profile.
  • Ensure that the AI agent is prepared with the knowledge base that corresponds to the specific business, such as FAQs, business hours, and other relevant customer service information.

5. Handling the Call with AI:

  • Once the data is ready, you can use VAPI to provide a dynamic AI response to the caller, interacting based on the specific company context.
  • The AI can use Twilio’s Voice API to respond to the caller via voice.

6. Optional: Post-call Actions:

  • You can log call details, store call recordings, and update CRM systems with interaction data if needed.

Example Flow:

  1. Customer calls the business number.
  2. The call is forwarded to 3609998888 (Twilio).
  3. Twilio sends a webhook with the caller’s number and the business’s forwarded number.
  4. The system queries the database for the company’s details based on the forwarded number.
  5. The call is handed to the AI assistant from VAPI, using the company-specific information to interact with the caller.

Does this overview align with what you are aiming to implement, or would you like more detailed guidance on any of these steps?

 

4o
You said:
is there a function in vapi that can do a function call before answering the phone call with the forward number info?
ChatGPT said:
ChatGPT

In VAPI (Voice API), you can achieve the functionality of executing a function call (like querying a database) before answering a phone call using a webhook or event-based system.

Approach:

  1. Twilio Integration for Call Forwarding:
    • Twilio’s webhook is triggered when a call is received. Twilio sends details like the caller’s number (Caller) and the number the call was forwarded from (ForwardedFrom) before answering the call.
  2. Handling the Pre-call Function:
    • VAPI itself doesn’t directly handle the forwarding number at the pre-call stage, but you can create a logic layer between Twilio and VAPI to perform this function.

Workflow for Pre-call Function:

  1. Twilio Webhook:
    • Set up a Twilio webhook that handles incoming call events. When Twilio receives the call, it sends the call details (Caller and ForwardedFrom) to a designated endpoint.
  2. Pre-call Data Retrieval:
    • Your backend (the webhook handler) can capture this data and query the database using the ForwardedFrom number to retrieve relevant company information. This happens before the call is answered.
  3. VAPI Response after Pre-call Function:
    • Once the relevant company data is retrieved, you can pass this information to VAPI to control how the AI answers the call.

Sample Flow with Twilio and VAPI:

  1. Step 1: Customer calls the business number, and the call is forwarded to your Twilio number (3609998888).
  2. Step 2: Twilio hits your webhook and sends the ForwardedFrom and Caller data.
  3. Step 3: Your webhook performs a function (such as a database query) to retrieve the company’s data using the ForwardedFrom number.
  4. Step 4: Once the data is retrieved, you pass it to VAPI to guide the AI’s interaction.
  5. Step 5: VAPI answers the call, equipped with the relevant business information.

Example Twilio Webhook Request Handler (e.g., in Node.js):

javascript
const express = require('express');
const app = express();
const twilio = require('twilio');
const client = twilio('TWILIO_ACCOUNT_SID', 'TWILIO_AUTH_TOKEN');app.post(‘/incoming-call’, (req, res) => {
const forwardedFrom = req.body.ForwardedFrom;
const caller = req.body.Caller;// Query the database using the forwardedFrom number
const companyInfo = getCompanyInfo(forwardedFrom);// Perform the function call to retrieve necessary data (pre-answering)
if (companyInfo) {
res.set(‘Content-Type’, ‘text/xml’);
res.send(`

Welcome to ${companyInfo.name}.
/connect-to-vapi

`);
} else {
res.send(‘We could not find the business information.’);
}
});function getCompanyInfo(forwardedNumber) {
// Simulated function that queries company info from the database
// based on the forwardedFrom number
return {
name: ‘ABC Corp’,
faq: ‘Your company info here’,
};
}app.post(‘/connect-to-vapi’, (req, res) => {
// Pass the company data to VAPI or a relevant AI service
// This will answer the call using AI based on the company’s info
res.send(‘Connecting you to an agent…’);
});app.listen(3000, () => {
console.log(‘Server is listening on port 3000’);
});

VAPI Call Initiation:

Once you retrieve the company’s information, you can initiate the call handling via VAPI, passing this data to control how the AI agent responds.

Summary:

You’ll need to handle the pre-call query logic using a Twilio webhook, and then pass the data to VAPI to ensure the AI agent answers the call with the right context. VAPI itself doesn’t handle pre-call functions directly, but by structuring your Twilio webhook effectively, you can achieve the desired functionality.

Let me know if you need more details on how to implement this!

i want to create a system for easy onboarding of ai voice assistant that will answer company phone number for any small business. i want to use vapi as a ai voice agent provider. so for example i will have one twilio number 3609998888 that i can ask businesses to redirect their phone number to this number. twilio will redirect the call to vapi. i need to see the number of the caller and the number that redirects the call to 3609998888 so that before the call is answered i can query all the data about the company based on the number the call is redirected from. and once i have all the data the ai agent can carry on the information.
ChatGPT said:
ChatGPT

To implement this system using Twilio and VAPI, you can follow these general steps:

1. Twilio Setup:

  • Twilio Number: Purchase the Twilio number (e.g., 3609998888), which will serve as the central number that businesses redirect their phone lines to.
  • Call Forwarding: Ask each business to forward their phone calls to the Twilio number. This can usually be set up through the business’s phone provider.

2. Capturing Call Details:

  • Twilio Call Webhook: Configure Twilio to trigger a webhook when a call comes in to your Twilio number. This webhook will send details like:
    • The caller’s phone number (Caller)
    • The original number that forwarded the call to Twilio (ForwardedFrom).

These details are vital to query the company data.

Twilio Webhook Example:

xml
<Response>
<Say>Welcome, please wait while we connect you.</Say>
<Gather action="/handle-call" method="POST">

</Gather>
</Response>

3. Querying Company Data:

  • Once you have the number the call was forwarded from (ForwardedFrom), use this as a key to query your database or API for the company’s details.
  • You can integrate your system with your own database or knowledge base to retrieve all relevant information about the company.

4. VAPI AI Voice Agent:

  • After retrieving the company’s data, send the call to the VAPI voice AI assistant, passing along the necessary information so the AI agent can respond based on the company’s profile.
  • Ensure that the AI agent is prepared with the knowledge base that corresponds to the specific business, such as FAQs, business hours, and other relevant customer service information.

5. Handling the Call with AI:

  • Once the data is ready, you can use VAPI to provide a dynamic AI response to the caller, interacting based on the specific company context.
  • The AI can use Twilio’s Voice API to respond to the caller via voice.

6. Optional: Post-call Actions:

  • You can log call details, store call recordings, and update CRM systems with interaction data if needed.

Example Flow:

  1. Customer calls the business number.
  2. The call is forwarded to 3609998888 (Twilio).
  3. Twilio sends a webhook with the caller’s number and the business’s forwarded number.
  4. The system queries the database for the company’s details based on the forwarded number.
  5. The call is handed to the AI assistant from VAPI, using the company-specific information to interact with the caller.

Does this overview align with what you are aiming to implement, or would you like more detailed guidance on any of these steps?

 

4o
You said:
is there a function in vapi that can do a function call before answering the phone call with the forward number info?
ChatGPT said:
ChatGPT

In VAPI (Voice API), you can achieve the functionality of executing a function call (like querying a database) before answering a phone call using a webhook or event-based system.

Approach:

  1. Twilio Integration for Call Forwarding:
    • Twilio’s webhook is triggered when a call is received. Twilio sends details like the caller’s number (Caller) and the number the call was forwarded from (ForwardedFrom) before answering the call.
  2. Handling the Pre-call Function:
    • VAPI itself doesn’t directly handle the forwarding number at the pre-call stage, but you can create a logic layer between Twilio and VAPI to perform this function.

Workflow for Pre-call Function:

  1. Twilio Webhook:
    • Set up a Twilio webhook that handles incoming call events. When Twilio receives the call, it sends the call details (Caller and ForwardedFrom) to a designated endpoint.
  2. Pre-call Data Retrieval:
    • Your backend (the webhook handler) can capture this data and query the database using the ForwardedFrom number to retrieve relevant company information. This happens before the call is answered.
  3. VAPI Response after Pre-call Function:
    • Once the relevant company data is retrieved, you can pass this information to VAPI to control how the AI answers the call.

Sample Flow with Twilio and VAPI:

  1. Step 1: Customer calls the business number, and the call is forwarded to your Twilio number (3609998888).
  2. Step 2: Twilio hits your webhook and sends the ForwardedFrom and Caller data.
  3. Step 3: Your webhook performs a function (such as a database query) to retrieve the company’s data using the ForwardedFrom number.
  4. Step 4: Once the data is retrieved, you pass it to VAPI to guide the AI’s interaction.
  5. Step 5: VAPI answers the call, equipped with the relevant business information.

Example Twilio Webhook Request Handler (e.g., in Node.js):

javascript
const express = require('express');
const app = express();
const twilio = require('twilio');
const client = twilio('TWILIO_ACCOUNT_SID', 'TWILIO_AUTH_TOKEN');app.post(‘/incoming-call’, (req, res) => {
const forwardedFrom = req.body.ForwardedFrom;
const caller = req.body.Caller;// Query the database using the forwardedFrom number
const companyInfo = getCompanyInfo(forwardedFrom);// Perform the function call to retrieve necessary data (pre-answering)
if (companyInfo) {
res.set(‘Content-Type’, ‘text/xml’);
res.send(`

Welcome to ${companyInfo.name}.
/connect-to-vapi

`);
} else {
res.send(‘We could not find the business information.’);
}
});function getCompanyInfo(forwardedNumber) {
// Simulated function that queries company info from the database
// based on the forwardedFrom number
return {
name: ‘ABC Corp’,
faq: ‘Your company info here’,
};
}app.post(‘/connect-to-vapi’, (req, res) => {
// Pass the company data to VAPI or a relevant AI service
// This will answer the call using AI based on the company’s info
res.send(‘Connecting you to an agent…’);
});app.listen(3000, () => {
console.log(‘Server is listening on port 3000’);
});

VAPI Call Initiation:

Once you retrieve the company’s information, you can initiate the call handling via VAPI, passing this data to control how the AI agent responds.

Summary:

You’ll need to handle the pre-call query logic using a Twilio webhook, and then pass the data to VAPI to ensure the AI agent answers the call with the right context. VAPI itself doesn’t handle pre-call functions directly, but by structuring your Twilio webhook effectively, you can achieve the desired functionality.

Let me know if you need more details on how to implement this!

i want to create a system for easy onboarding of ai voice assistant that will answer company phone number for any small business. i want to use vapi as a ai voice agent provider. so for example i will have one twilio number 3609998888 that i can ask businesses to redirect their phone number to this number. twilio will redirect the call to vapi. i need to see the number of the caller and the number that redirects the call to 3609998888 so that before the call is answered i can query all the data about the company based on the number the call is redirected from. and once i have all the data the ai agent can carry on the information.
ChatGPT said:
ChatGPT

To implement this system using Twilio and VAPI, you can follow these general steps:

1. Twilio Setup:

  • Twilio Number: Purchase the Twilio number (e.g., 3609998888), which will serve as the central number that businesses redirect their phone lines to.
  • Call Forwarding: Ask each business to forward their phone calls to the Twilio number. This can usually be set up through the business’s phone provider.

2. Capturing Call Details:

  • Twilio Call Webhook: Configure Twilio to trigger a webhook when a call comes in to your Twilio number. This webhook will send details like:
    • The caller’s phone number (Caller)
    • The original number that forwarded the call to Twilio (ForwardedFrom).

These details are vital to query the company data.

Twilio Webhook Example:

xml
<Response>
<Say>Welcome, please wait while we connect you.</Say>
<Gather action="/handle-call" method="POST">

</Gather>
</Response>

3. Querying Company Data:

  • Once you have the number the call was forwarded from (ForwardedFrom), use this as a key to query your database or API for the company’s details.
  • You can integrate your system with your own database or knowledge base to retrieve all relevant information about the company.

4. VAPI AI Voice Agent:

  • After retrieving the company’s data, send the call to the VAPI voice AI assistant, passing along the necessary information so the AI agent can respond based on the company’s profile.
  • Ensure that the AI agent is prepared with the knowledge base that corresponds to the specific business, such as FAQs, business hours, and other relevant customer service information.

5. Handling the Call with AI:

  • Once the data is ready, you can use VAPI to provide a dynamic AI response to the caller, interacting based on the specific company context.
  • The AI can use Twilio’s Voice API to respond to the caller via voice.

6. Optional: Post-call Actions:

  • You can log call details, store call recordings, and update CRM systems with interaction data if needed.

Example Flow:

  1. Customer calls the business number.
  2. The call is forwarded to 3609998888 (Twilio).
  3. Twilio sends a webhook with the caller’s number and the business’s forwarded number.
  4. The system queries the database for the company’s details based on the forwarded number.
  5. The call is handed to the AI assistant from VAPI, using the company-specific information to interact with the caller.

Does this overview align with what you are aiming to implement, or would you like more detailed guidance on any of these steps?

 

4o
You said:
is there a function in vapi that can do a function call before answering the phone call with the forward number info?
ChatGPT said:
ChatGPT

In VAPI (Voice API), you can achieve the functionality of executing a function call (like querying a database) before answering a phone call using a webhook or event-based system.

Approach:

  1. Twilio Integration for Call Forwarding:
    • Twilio’s webhook is triggered when a call is received. Twilio sends details like the caller’s number (Caller) and the number the call was forwarded from (ForwardedFrom) before answering the call.
  2. Handling the Pre-call Function:
    • VAPI itself doesn’t directly handle the forwarding number at the pre-call stage, but you can create a logic layer between Twilio and VAPI to perform this function.

Workflow for Pre-call Function:

  1. Twilio Webhook:
    • Set up a Twilio webhook that handles incoming call events. When Twilio receives the call, it sends the call details (Caller and ForwardedFrom) to a designated endpoint.
  2. Pre-call Data Retrieval:
    • Your backend (the webhook handler) can capture this data and query the database using the ForwardedFrom number to retrieve relevant company information. This happens before the call is answered.
  3. VAPI Response after Pre-call Function:
    • Once the relevant company data is retrieved, you can pass this information to VAPI to control how the AI answers the call.

Sample Flow with Twilio and VAPI:

  1. Step 1: Customer calls the business number, and the call is forwarded to your Twilio number (3609998888).
  2. Step 2: Twilio hits your webhook and sends the ForwardedFrom and Caller data.
  3. Step 3: Your webhook performs a function (such as a database query) to retrieve the company’s data using the ForwardedFrom number.
  4. Step 4: Once the data is retrieved, you pass it to VAPI to guide the AI’s interaction.
  5. Step 5: VAPI answers the call, equipped with the relevant business information.

Example Twilio Webhook Request Handler (e.g., in Node.js):

javascript
const express = require('express');
const app = express();
const twilio = require('twilio');
const client = twilio('TWILIO_ACCOUNT_SID', 'TWILIO_AUTH_TOKEN');app.post(‘/incoming-call’, (req, res) => {
const forwardedFrom = req.body.ForwardedFrom;
const caller = req.body.Caller;// Query the database using the forwardedFrom number
const companyInfo = getCompanyInfo(forwardedFrom);// Perform the function call to retrieve necessary data (pre-answering)
if (companyInfo) {
res.set(‘Content-Type’, ‘text/xml’);
res.send(`

Welcome to ${companyInfo.name}.
/connect-to-vapi

`);
} else {
res.send(‘We could not find the business information.’);
}
});function getCompanyInfo(forwardedNumber) {
// Simulated function that queries company info from the database
// based on the forwardedFrom number
return {
name: ‘ABC Corp’,
faq: ‘Your company info here’,
};
}app.post(‘/connect-to-vapi’, (req, res) => {
// Pass the company data to VAPI or a relevant AI service
// This will answer the call using AI based on the company’s info
res.send(‘Connecting you to an agent…’);
});app.listen(3000, () => {
console.log(‘Server is listening on port 3000’);
});

 

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