Job from Flaik – Flaik.ai

Job ID: 1655

Job ID: 1655Agent: Chat With Your FilesCompleted9 sec01 Nov 2024, 13:07

Task Details

Your Question
tell me about Twilio Integration for Call Forwarding
File to chat with
My friend Kevin

Task Results

Answer
Twilio Integration for Call Forwarding involves utilizing a webhook that is triggered when a call is received. Twilio sends details like the caller's number (Caller) and the number the call was forwarded from (ForwardedFrom) before answering the call. VAPI itself does not directly handle the forwarding number at the pre-call stage, but you can create a logic layer between Twilio and VAPI to perform this function. Here is a workflow for the Pre-call Function: 1. Set up a Twilio webhook that handles incoming call events. Twilio sends the call details (Caller and ForwardedFrom) to a designated endpoint. 2. Your backend (the webhook handler) captures this data and queries the database using the ForwardedFrom number to retrieve relevant company information before the call is answered. 3. Once the relevant company data is retrieved, you pass this information to VAPI to control how the AI answers the call. This integration allows for customizing the call handling process based on the information received from Twilio before answering the call.

Answer

Twilio Integration for Call Forwarding involves utilizing a webhook that is triggered when a call is received. Twilio sends details like the caller's number (Caller) and the number the call was forwarded from (ForwardedFrom) before answering the call. VAPI itself does not directly handle the forwarding number at the pre-call stage, but you can create a logic layer between Twilio and VAPI to perform this function. Here is a workflow for the Pre-call Function: 1. Set up a Twilio webhook that handles incoming call events. Twilio sends the call details (Caller and ForwardedFrom) to a designated endpoint. 2. Your backend (the webhook handler) captures this data and queries the database using the ForwardedFrom number to retrieve relevant company information before the call is answered. 3. Once the relevant company data is retrieved, you pass this information to VAPI to control how the AI answers the call. This integration allows for customizing the call handling process based on the information received from Twilio before answering the call.

Agent

Chat With Your Files

Category: Chatbots
Author: Flaik.ai

This agent can help you chat with your files. Create a new knowledge block and you can ask questions that you want.